Cancellations & Refunds

At freelancefusion.club, we understand that sometimes circumstances may arise that require changes to your plans. We strive to provide a transparent and fair policy for cancellations and refunds to ensure a positive experience for both clients and freelancers. Our goal is to facilitate smooth and effective project management while addressing any issues that may arise during the collaboration process. Please take a moment to review our guidelines below:

1. Cancellations:

1. Client-initiated Cancellations: Clients can initiate a cancellation of a project or service before it has been accepted by a freelancer. Once a freelancer has accepted the project, cancellations are subject to the agreement between the client and the freelancer.

2. Freelancer-initiated Cancellations: Freelancers should communicate any potential need for project cancellations to clients as soon as possible. Clients and freelancers are encouraged to resolve issues amicably and professionally. Freelancers should provide a valid reason for the cancellation and, if possible, recommend an alternative freelancer who can take over the project.

3. Mutual Cancellations: If both the client and the freelancer agree to cancel a project, the cancellation can proceed without any penalties. However, we recommend that both parties communicate and document the reasons for the cancellation to avoid any future misunderstandings. However, we recommend that both parties communicate and document the reasons for the cancellation.

2. Refunds:

1. Quality of Service: We expect freelancers to deliver high-quality work to the project's specifications. If a client is dissatisfied with the quality of work delivered, they should first attempt to resolve the issue directly with the freelancer. If a resolution cannot be reached, the client may request a partial or full refund.

2. Non-Delivery: If a freelancer fails to deliver the agreed-upon work within the specified timeframe and does not provide a valid reason for the delay, the client may be eligible for a refund.

3. Disputes: In case of disputes regarding the quality of work or project completion, clients and freelancers can reach out to our support team to mediate the situation. We will carefully review all available information before making a fair judgment.

3. Refund Process:

1. Communication: Clients should initiate refund requests by contacting our support team and providing detailed information about the issue.

2. Review: Our team will review the refund request along with any relevant communication and project details.

3. Resolution: Depending on the circumstances, we will work with both parties to resolve. This may involve partial or full refunds.

4. Timelines: Refunds will be processed as promptly as possible, typically within 7-10 business days. The actual timeline may vary depending on payment methods and banking processes.

Please note that freelancefusion.club retains the right to modify or update these Cancellations & Refunds policy at any time to ensure the best possible experience for all users. It's recommended that clients and freelancers review this page periodically to stay informed about any changes.

For any questions or concerns regarding cancellations and refunds, please don't hesitate to contact our support team at info@freelancefusion.club.